Delivery Times and Costs
|Standard European Delivery||
3-5 Working Days
Free standard delivery on orders over €50
*Please note due to the handcrafted nature of our product during peak periods there may be slight delays to dispatches.
|Express European Delivery||
|Delivery Outside of Europe||All orders for shipping to outside of Europe must be ordered from our UK site or US site.|
Can I track my order?
You will receive an email confirmation once your order has been despatched to confirm that your order is on it’s way to you, included in this communication will be how you can track your parcel.
Do I need to sign for my delivery?
All deliveries require a signature. All UK customers have the option of having their parcel left in a safe place at your own risk - all you need to do is select the “leave in a safe place” option when our courier contacts you regarding the delivery of your parcel.
What couriers do you use for UK and International deliveries?
For all orders in the UK or sent to a European country, we use DPD and DHL.
For China, US and the rest of the world we use DHL.
Do you offer next day delivery?
We do not currently offer next day delivery on our EU store.
Do you deliver to BFPO’S or PO boxes?
We do not deliver to BFPO’s or PO BOXES unless you live in an area such as the UAE where PO boxes are a standard form of delivery.
Can I have my trunk order delivered internationally?
We do offer delivery of trunks for overseas but delivery costs are generally higher than UK trunk deliveries. You can find out more by contacting our Customer Care team by clicking below.
Can I order a bag from one of your shops?
Yes, if the item you want is in stock, our shop team can send an email with a cart link to make payment and arrange for it to be sent directly to your required delivery address.